Open-source documentation for users of Advantech's WebAccess/DMP software

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Billing Explained

Types of Companies

After a new company is created, the company type is automatically set to “Free”. Company type can be:

Company type   Features
Free Free company type Can claim and manage up to 5 devices.
Premium Premium company type Can claim and manage an unlimited number of devices and use the API. Billed monthly.

Company type can be changed only for parent company. Child companies inherit the type from their parent.

Parent companies

If you are a member of parent company, you can also see your company type right under the profile button in the top right corner:

User info


Request Upgrade to Premium

To request the change to Premium, go to Companies list (in the menu on the left) and click the crown button at company you want to request for.

Request upgrade

Fill in the request form and submit.

Request upgrade form

Now e-mail is sent to the sales manager for your region and also confirmation e-mail is sent to you as requester. Sales manager will contact you and negotiate the details.


Premium Features

With Premium you are not limited with the number of devices to 5.

Number of devices

Additionaly you can access these user permissions:

Available permissions


Invoices (Premium type companies)

If your company type is Premium, you are billed monthly. The invoices are coming automatically on Primary Contact Email at the company.

Company contact

Email example:

Email example

You can always find all your invoices in the Companies list by clicking on this paper button on the right:

Invoices link

There is a list of invoices by months. Click on the invoice to see the details or download as PDF by clicking the button on the right.

Invoices list

Invoice example:

Invoice example