Alerts Explained

Alerts is the Premium feature only (Alerts and everything related can be created only for a company of Premium type).

If you want to be notified that the alert triggered, read through and prepare notification Endpoint(s) first. Having an Alert without an Endpoint and checking only the Alerts History in DMP is possible. In that case, skip to Create Rule(s) below.

Notice: Permissions apply to Alerts.

• To read Alerts History, Rules, and Endpoints, you must have Alerts permission View.
• To see the create icon in Rules and Endpoints and to be able to mark alerts read/unread, you need to have Alerts permission Manage

To Be Notified - Create Endpoint(s)

In Alerts -> Endpoints, use the plus icon to prepare the Endpoint for the alert. This is simply the saved contact that can be later chosen to be notified by the Alert rule. You can create as many as you want and then add multiple endpoints to an Alert to be announced.

Note that the endpoint can be saved and is enabled by default (blue color, switch icon) but can also be disabled, so the alerts are not sent to this endpoint. Press the Submit button.

Create Rule(s)

Use the plus icon to create a new Alert.

When Target Type is set to company, the rule is automatically applied to all the devices in that company. However, only one device can be selected when choosing the Single Device.

Set up Parameters for the rule. The cooldown period always starts immediately after the alert is triggered. After the cooldown period, the check is done instantly and again according to the Period.

Choose the rule itself - what parameter should be evaluated (Field) and how. For example, for the NotInRange Operator, you can set up two values. First, integer number values have to be filled. For Monitoring Data, the unit is always the same as in graphs on Dashboards (Graphs & Widgets).

Important Notice: DeviceState category of fields like "Online/Offline" is evaluated differently. When a Monitoring or Auditing field is checked, it looks at the past “period” of minutes, and if at any moment during that time, the alert will be triggered. When an Alert with a DeviceState field rule is checked, only the situation at the time of the check is considered!

Then, the endpoint(s) to be notified by alert can be chosen.

Note that the rule can also be disabled at the top, so it is not evaluated (blue color, switch icon).

Press the Submit button to create a new rule.

Mail and History

For Endpoint type Email, the alert looks like this in your mail inbox:

And always, the alert is recorded in Alerts -> History, even if no endpoint is selected at the rule.

Alerts in History can be marked as read or unread by clicking on the envelope icon on the right side. It is also possible to filter read/unread Alerts via the icon at the top left.

Alerts stay in History, and they are not automatically deleted.