# WebAccess/DMP Data Act
DATA TRANSPARENCY NOTICE
This statement is provided in accordance with the EU Data Act (Regulation (EU) 2023/2854), which establishes obligations for manufacturers and data holders to ensure users have transparent access to information about data collected, processed, and stored from connected devices and related services.
# 1. Data Collected
WADMP receives and stores data generated by connected devices (routers). This includes in particular:
- Device identity and metadata (serial number, model, firmware version, configuration parameters).
- Operational telemetry (status, session details, connectivity, performance metrics, and measurements).
- Location and communication data (if enabled on the device, such as GPS coordinates).
In principle, any information collected and available in the router may be reported and stored in WADMP.
# 2. Purpose of Processing
- WADMP does not use device data for its own commercial purposes.
- Data is collected and stored exclusively for the customer’s use.
- Advantech never uses customer data for analytics, development, or marketing unless the data has first been anonymized or aggregated, or unless the customer has given explicit consent.
- Customers decide how to access, analyze, share, or further process their own data.
# 3. Data Storage and Retention
- Configuration data (device settings, parameters) is stored for as long as the customer account exists.
- Monitoring and telemetry data history (status, logs, metrics) is stored for 90 days. After this period, it is automatically deleted unless required otherwise by law or separate agreement.
- The most recent Monitoring and telemetry data values are stored for 24 months.
- All data is stored in AWS cloud infrastructure, Frankfurt region (Germany, EU).
- No data is transferred outside the EU.
# 4. Support Access & Sharing
- Advantech support personnel may access customer data only for the purposes of troubleshooting incidents and maintaining service operations.
- Access is strictly role-based.
- The act of access itself is not logged, but any modifications or changes to customer data are logged.
- Customers are not automatically notified when support access occurs, but logs of changes are retained.
- Data is not shared with third parties by Advantech.
# 5. Data Access, Portability & Sharing by the User
- Customers retain full ownership and control of the data generated by their devices.
- Customers may retrieve their data at any time through the available API interface or export functions.
- Data exports are provided free of charge, without undue delay, and in commonly used, machine-readable formats (e.g., CSV, JSON).
- Customers may share their data with third parties, either:
- by granting access through the standard interfaces provided by WADMP (API, export), or
- by exporting the data and transmitting it themselves.
- No dedicated third-party interface beyond the standard mechanisms is provided.
# 6. Security & Confidentiality
- Data in transit is encrypted; stored data is protected in line with AWS Frankfurt regional standards and Advantech internal security controls.
- Confidential information and trade secrets contained in device data are protected and not disclosed.
# 7. Changes to Data Handling
- Customers will be informed in advance of any material changes to the storage region, retention period, or data handling practices.