Documentation

# WebAccess/DMP Data Transparency Notice

DATA TRANSPARENCY NOTICE

This statement is provided in accordance with the EU Data Act (Regulation (EU) 2023/2854), which establishes obligations for manufacturers and data holders to ensure users have transparent access to information about data collected, processed, and stored from connected devices and related services.

# 1. Data Collected

WADMP receives and stores data generated by connected devices (routers). This includes in particular:

  • Device identity and metadata (serial number, model, firmware version, configuration parameters).
  • Operational telemetry (status, session details, connectivity, performance metrics, and measurements).
  • Location and communication data (if enabled on the device, such as GPS coordinates).

In principle, any information collected and available in the router may be reported and stored in WADMP.

# 2. Purpose of Processing

  • WADMP does not use device data for its own commercial purposes.
  • Data is collected and stored exclusively for the customer’s use.
  • Advantech never uses customer data for analytics, development, or marketing unless the data has first been anonymized or aggregated, or unless the customer has given explicit consent.
  • Customers decide how to access, analyze, share, or further process their own data.

# 3. Data Storage and Retention

  • Configuration data (device settings, parameters) is stored for as long as the customer account exists.
  • Monitoring and telemetry data history (status, logs, metrics) is stored for 90 days. After this period, it is automatically deleted unless required otherwise by law or separate agreement.
  • The most recent Monitoring and telemetry data values are stored for 24 months.
  • All data is stored in AWS cloud infrastructure, Frankfurt region (Germany, EU).
  • No data is transferred outside the EU.

# 4. Support Access & Sharing

  • Advantech support personnel may access customer data only for the purposes of troubleshooting incidents and maintaining service operations.
  • Access is strictly role-based.
  • The act of access itself is not logged, but any modifications or changes to customer data are logged.
  • Customers are not automatically notified when support access occurs, but logs of changes are retained.
  • Data is not shared with third parties by Advantech.

# 5. Data Access, Portability & Sharing by the User

  • Customers retain full ownership and control of the data generated by their devices.
  • Customers may retrieve their data at any time through the available API interface or export functions.
  • Data exports are provided free of charge, without undue delay, and in commonly used, machine-readable formats (e.g., CSV, JSON).
  • Customers may share their data with third parties, either:
    • by granting access through the standard interfaces provided by WADMP (API, export), or
    • by exporting the data and transmitting it themselves.
  • No dedicated third-party interface beyond the standard mechanisms is provided.

# 6. Security & Confidentiality

  • Data in transit is encrypted; stored data is protected in line with AWS Frankfurt regional standards and Advantech internal security controls.
  • Confidential information and trade secrets contained in device data are protected and not disclosed.

# 7. Changes to Data Handling

  • Customers will be informed in advance of any material changes to the storage region, retention period, or data handling practices.