Documentation

# Install/Upgrade a WebAccess/DMP Client App

If you want to migrate your device from 2.x.x instance, you need to upgrade Router App to 3.x.x version via 2.x.x WebAccess/DMP Instance - go to Migration from 2.x.x to 3.x.x Instance.

If you do not have WebAccess/DMP Router App client installed, or you are not sure if you have client installed, follow these steps:

Step 1: Check for the Installed client Router App:

  • Log in to your router's web interface (the default IP is 192.168.1.1 on the ETH0 local interface).
  • Navigate to Customization > Router Apps in the menu.

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📌 Note:

If you see the WebAccess/DMP Client Router App installed, it should be able to connect to the WebAccess/DMP instance. Check the version and upgrade to the latest one if necessary (recommended). You can upgrade directly from WebAccess/DMP by selecting managed version on Desired Configuration tab on device page, or apply Configuration Profile with desired Client App version for multiple devices.

Step 2: If you do not see the WebAccess/DMP Router App installed in device, you need to download it first and install.

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Step 3: Download the Client Router App from WebAccess/DMP Instance here:

APP-3

Step 4: Download the appropriate ".tgz" router app file based on your device platform and install it manually through your device user interface.

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Step 5: Installation finished

  • Your device should now be able to connect to the WebAccess/DMP instance.
  • For manual upgrades of the client, follow the same steps and reinstall by adding the file to the device via Customize > Router Apps page. APP-5

Caution:

If you are having difficulties to connect your device to WebAccess/DMP, please try Troubleshooting page or FAQ.

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