# Billing Explained

# Types of Companies

After a new company is created, the company type is automatically set to "Free". Company type can be:

Company type Features
Free Free company type Can claim and manage up to 5 devices.
Premium Premium company type Can claim and manage an unlimited number of devices, has access to the Alerts section, and can use the API. Billed monthly.

Company type can be changed only for the parent company. Child companies inherit the type from their parent.

Parent companies

# Request Upgrade to Premium

To request the change to Premium, go to the Companies list (in the context menu) and click on your parent company. Then, in the company menu, click on the crown icon with "upgrade" on it.

Request upgrade

Optionally, you can fill up the ERPID of your Company. Otherwise, press the Submit Request button.

Request upgrade form

Email is sent to the sales manager for your region, and a confirmation email is sent to you as the requester. The sales manager will contact you and negotiate the details.

# Request Downgrade from Premium

To downgrade a Premium account to Free, you need to release all devices that exceed a total amount of 5 and send a request for downgrading to wadmp@advantech.com.

# Premium Features

With Premium:

  • You are not limited to the number of devices to 5.
  • You gain access to create rules in the Alerts section.
  • You can access the API Clients and Device Management Server.

# Billing (Premium Type Companies)

If your company type is Premium, you are billed monthly. The billings are coming automatically on the Primary Contact Email at the company.

Company contact

Email example:

Email example